Term and Conditions
Please read these terms & conditions before the purchase of a course. By completing a booking form and either signing it, or returning it via email, you are agreeing to these terms and conditions.
In these terms and conditions, ‘you’ and ‘your’ mean all persons named on the booking (including anyone who is added or substituted at a later date). ‘We’, ‘us’ and ‘our’ mean Pear Tree Ventures and or staff paid by Pear Tree Ventures.
We reserve the right in its absolute discretion and without the need to give reasons, to refuse to accept a booking. In such circumstances no agreement arises and we will return any payment accompanying the booking.
Once the booking form has been received, it is then classed as a legal contract, the contract is between ‘us’ and ‘you’.
The agreement is governed by English law.
The deposit of the course value is required to secure a place on a course (if booking a course more than 6 weeks before the course date). The remaining balance will be required 6 weeks before the course date. The deposit is non-refundable. If payment is not received 6 weeks before the course date then we will treat the non-payment as a cancellation of the course.
For courses due to start within 6 weeks or less, full payment is required.
By paying you fully accept the terms and conditions.
Whilst every effort is made to limit prices to those given in the booking, we reserve the right to alter prices should costs in hosting a course increase for reasons beyond reasonable control (including, without limitation, the cost of labour, transport and materials).
In the event that a price is altered you will be notified as soon as reasonably possible and the balance of the altered price will be payable on the same terms as was the original price.
In the event of the price being thus increased by 15% or more, you may opt to cancel the booking and will then be entitled to a refund of all monies paid.
CANCELLATION BY CLIENT(S) ON BOTH UK AND OVERSEAS COURSES
If the booking is cancelled by you (for any reason) the following cancellation charge will arise:
- Cancellation more than 6 weeks before course: 100% of deposit non-refundable, but any final payment of the balance made will be refunded.
- Cancellation between 6 and 4 weeks before the course begins: 50% of final balance refunded.
- Cancellation less than 4 weeks before the course: 0% of final balance refunded.
Should Pear Tree Ventures cancel a course, then any monies paid will be refunded in full, or an alternative course date will be offered.
VARIATION OF COURSE CONTENT
The majority of our courses are run outdoors and as such are subject to circumstances beyond our control, like extreme weather. Whilst we will do our utmost to run courses as scheduled, we reserve the right to change the course content should extreme circumstances force our hand. Should such a situation occur, in such circumstances it is not reasonable for us to be liable for any losses consequential on such a change. Pear Tree Ventures’ liability is limited accordingly.
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss. In these Booking Conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question cannot, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Pear Tree Ventures has a £5,000,000 Public Liability Insurance to cover its activities. It is recommended that clients take out their own insurance to cover the duration of the course and travelling to and from Pear Tree Ventures courses.
Our courses take place in an outdoor environment and you must acknowledge that these places are never completely hazard-free. Although Pear Tree Ventures makes every effort to minimize the risks and hazards, we will not be liable for any accidents, loss or damage to personal property as a result of client negligence, as a result of not following instructions from instructors.
We will not be liable for any accidents or mishaps occurring to third parties taught by attendees of any Pear Tree Ventures course.
Any complaints should be directed in the first instance to the instructors during the course, so that the issues can be resolved at the time. Any complaints that arise after the end of the course must be put in writing to Pear Tree Ventures within 14 days of the end of the course. We will not be liable, in respect of any complaints received after this time.
When you book with Pear Tree Ventures, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
We expect you to behave in a safe and reasonable manner throughout the course, and not to jeopardise the enjoyment or the safety of other course participants.
Should you smoke, please follow the rules of the country or location you are in. Please show respect to other clients by not smoking in close proximity to the group or buildings.
Knives and other bladed tools may not be used until the instructors are satisfied that you have been fully instructed in knife safety.
Alcohol or illegal drugs are not permitted, and clients must not be intoxicated at any time during the course. Alcohol is only permitted by prior consent.
Clients are solely responsible for bringing adequate seasonal attire and equipment to the course, as per the kit list, which will be made available to all clients prior to the course.
Fires may not be lit without the express consent of the instructors, and fires may not be left unattended. On overseas trips, this is crucial to avoid causing forest fires.
Failure to comply with the above may result in removal from the course, without refund, and Pear Tree Ventures will not be liable for any subsequent losses.
LOSS OR DAMAGE OF EQUIPMENT
Pear Tree Ventures reserves the right to charge for the cost of replacement or repair of items of equipment lost or damaged during a course.
You are required to ensure that you have the necessary travel documentation prior to any overseas trips. We will not be held responsible for delays or cancellations due to lack of correct paperwork.
We will occasionally take photographs or videos for promotional materials. This promotional material will either be printed or put on the internet. If you do not wish to be photographed or filmed, please state this to the course instructor. If nothing is said, it is deemed that you have given your consent.
We reserve the right to amend the terms and conditions at any time without notice.